Standard Delivery Within Australia
Kaelon offers free standard shipping within Australia for all orders over $100. For shipping of all orders under $100 within Australia, Kaelon charges a standard shipping cost of $7. Please allow 2 – 3 days for delivery to Metropolitan areas* and 5 -10 days for all other areas.
* Metropolitan areas in Sydney, Melbourne and Brisbane only.
Express shipping is available within Australia. Please note, Express Shipping must be selected at checkout and a fee of $20 will be charged. Delivery to most addresses using Express Shipping is expected within 1-2 days.
Our couriers do not deliver on Australian public holidays or weekends.
Shipping may take additional time during busy periods, public holidays and extreme weather.
All customers within metro Sydney are eligible for a same day delivery service. Orders must be placed before 1pm on Monday to Friday and you must select the Same Day Shipping Option. Same day shipping is charged at a flat fee of $20.
Tracking Your Order
A dispatch confirmation email including your unique tracking number will be sent for all orders so that you can track the progress of your delivery. All deliveries are made by registered courier and will require a signature. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer then the buyer accepts all responsibility for missing packages left by the courier.
You can also track your order at any time by signing into your account.
Collection From Our Sydney Boutique
Orders placed between 9am and 5pm Monday to Friday are available for collection from our Sydney boutique located within La Porte Space in Rosebery. Orders placed outside of these hours will be available for collection after 3pm on the next business day.
Please note, pick-up from La Porte Space must be selected during checkout.
Once your order is ready for collection, you will receive a notification via email.
Do You Ship To P.O. Box?
We do not ship to P.O. BOX. Please enter a valid residential, or business address to which we can ship the order. www.kaelonbeauty.com will not be liable for any lost orders should you request for your order to be delivered without a signature.
International orders have an expected delivery window of within 5-10 business days of dispatch. Shipping costs will be quoted according to your region and do not include duties or taxes that may be applied by customs at the destination country. Please note that we do not ship to PO Boxes internationally.
In accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.