Service Terms and Conditions

Online Booking

 
This Website provides visitors with the option to book services online.
On receiving the booking details, we will confirm the booking with you and in accepting the booking you will comply with Our Service Terms & Conditions that will be communicated to you at the time of the booking and available on the Website.

All prices quoted on the Website’s are in Australian Dollars, include GST and are subject to change without notice.

Arrival

 
Please arrive at least 5 minutes prior to your appointment. Where possible, it is best to arrive to your appointment without makeup however we understand this may not always be possible.
Deposit

Please note we require a deposit at the time of placing a booking to secure your preferred date and time. We reserve the right to cancel a booking if the deposit is not received.

No Shows

 
If you do not attend your booked appointment, we will cancel the appointment and retain the booking fee.

Cancellation Policy

 
Please note that your booking is reserved specially for you. Where less than 24 hours’ notice is provided, the full value of your treatment will be charged. We appreciate that unforeseen circumstances may arise and we will do our best to be accommodating.
To ensure you never forget an appointment, a text message will be sent to you requesting confirmation 2-3 days prior to the date of your appointment. A simple YES is all that is required to confirm your appointment.

Pricing and Best Practice

Our pricing is a reflection of the investment in technologies, medical grade equipment and formulations, skill and techniques in use by all therapists at Kaelon. We are committed to continuing high-level training, education and ensuring our qualifications are maintained at the most relevant and up-to-date level. Our prices include GST and are subject to change without notice.

Special Consideration

It is the full responsibility of the client to inform us if they are pregnant, have skin conditions or allergies, or if they are receiving medical care from a doctor or health practitioner.
Whilst we take all due care in performing the services, we are not liable for any side effects which occur as a result of the customer’s own negligence.

Products may not be safe for everyone. When introducing new products into your self-care routine, use the patch test methodology on an area of the body, like the wrist, to ensure safe use of the product. If irritation or redness occurs, stop use of the product immediately and consult a physician. 

For any guest who has high blood pressure, heart condition, is pregnant or any other medical complications is advised to consult their physicians before signing up for any treatments. Please inform us of any existing medical conditions to avoid complications and health problems. Anyone under the age of 18 must have parental consent for any services. 

The site, advice, information, treatments and services received at Kaelon Beauty is of a general nature only and are not intended to be a constitute or replace professional advice for individual or specific conditions.  Guests will fully indemnify and hold harmless Kaelon Beauty, its affiliates, subsidiaries, representatives, agents, staff and suppliers from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising out of or in connection with treatments, services and/or facilities. While every effort is taken to ensure that the information contained within the Site is accurate, Kaelon takes no responsibility for any loss or damage arising from its use.