Delivery

Standard Delivery Within Australia

Kaelon offers free standard shipping within Australia for all orders over $100. For shipping of all orders under $100 within Australia, Kaelon charges a standard shipping cost of $7. Please allow 2 – 3 days for delivery to Metropolitan areas* and 5 -10 days for all other areas.
* Metropolitan areas in Sydney, Melbourne and Brisbane only.

Express shipping is available within Australia. Please note, Express Shipping must be selected at checkout and a fee of $20 will be charged. Delivery to most addresses using Express Shipping is expected within 1-2 days.

Our couriers do not deliver on Australian public holidays or weekends.

Shipping may take additional time during busy periods, public holidays and extreme weather.

All customers within metro Sydney are eligible for a same day delivery service. Orders must be placed before 1pm on Monday to Friday and you must select the Same Day Shipping Option. Same day shipping is charged at a flat fee of $20.

Tracking Your Order

A dispatch confirmation email including your unique tracking number will be sent for all orders so that you can track the progress of your delivery. All deliveries are made by registered courier and will require a signature. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer then the buyer accepts all responsibility for missing packages left by the courier.

You can also track your order at any time by signing into your account.

Collection From Our Sydney Boutique

Orders placed between 9am and 5pm Monday to Friday are available for collection from our Sydney boutique located within La Porte Space in Rosebery. Orders placed outside of these hours will be available for collection after 3pm on the next business day.

Please note, pick-up from La Porte Space must be selected during checkout.

Once your order is ready for collection, you will receive a notification via email.

Do You Ship To P.O. Box?

We do not ship to P.O. BOX. Please enter a valid residential, or business address to which we can ship the order. www.kaelonbeauty.com will not be liable for any lost orders should you request for your order to be delivered without a signature.

International Shipping

International orders have an expected delivery window of within 5-10 business days of dispatch. Shipping costs will be quoted according to your region and do not include duties or taxes that may be applied by customs at the destination country. Please note that we do not ship to PO Boxes internationally.

In accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

The KAELON Experience

The Ultimate Facial Experience...

"If you're seeking the ultimate facial experience in Sydney, search no further. I've visited Madonna several times and even treated my partner to her exceptional service because greatness deserves to be shared. Madonna exceeds a mere five-star rating; she attentively listens to your preferences and addresses your skin's unique needs with precision. Her expertise spans across various skin types, ensuring tailored solutions and remarkable results. I highly recommend this talented, compassionate, and extraordinary individual!

MADELEINE JOHNSON

Tailored to Me

"I cannot thank Madonna enough for getting my skin ready for my wedding! She is the most kind, caring person and I love going to the beautiful clinic in Double Bay. Every treatment is tailored to your skin, unlike many other beauticians. On the first session, she went through the ingredients on everything I was using on my skin and only changed a few things around. She never pressures you to buy anything and makes your skin routine easy and practical. She does her research into products and as a result, only offers a few different brands in her clinic. My skin has never been better. Highly recommend!"

TEGAN H

The Highest Quality Service

"I am so grateful for Madona and what she has done for me. The service she provides is with the highest quality, from consultation to treatment to after care. It is evident that she genuinely cares about her clients, as she consistently dedicates time to fully understand my concerns and thoroughly answers any questions that I may have. She always checks up on me to ensure that I am comfortable and happy with my results. It is truly a pleasure to be on my acne journey with Madona and I look forward to my visits to Kaelon each time."

IDA GORAS

Clear, Glowing Results!

"Madona is the only facialist I have been to that has given me such clear, glowing results following a facial. Friends and family were constantly complimenting how even and bright my skin looked. Her product recommendations are also always so on point, I have been getting everyone to buy the Future Beauty Drops No 3 for breakouts. It’s such a shame I am now overseas and am not able to access her treatments!"

JUDY S

I Feel Very Safe!

"Trusting someone with your skin is hard. But Madona makes it very easy. She is knowledgeable, calm and so considerate. She isn’t about a quick fix. She knows this is a journey and is with me long term to get the results I’m looking for. I feel in very safe hands and am already seeing fabulous results. Thank you!"